Support
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What should I include in my return package?
When returning a product, make sure to include:The product in its original packaging.A copy of your invoice or order confirmation.Your full name and contact information.The reason for the return.Th...
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What should I do if my return tracking number shows the package hasn’t been delivered?
If the tracking information shows that your return hasn’t been delivered after the expected time, contact the shipping carrier for updates. If there are delays or issues, provide the tracking numbe...
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What happens if I accidentally take more than one capsule in a day?
In the event that you inadvertently consume more than the recommended dosage of one capsule, it is crucial to monitor your condition closely for any signs of discomfort or atypical symptoms. It is ...
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Why can’t dispatched orders be canceled?
Dispatched orders are already in transit and handled by the courier. At this stage, we are unable to intercept or stop the shipment. However, you can return the product or choose to keep it with a ...
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What should I do if my return tracking number shows the package was delivered, but I haven’t received my refund yet?
If your tracking information shows that your return was delivered, but you haven’t received your refund, please contact our customer support team. Provide them with your return tracking number so t...
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Can I take more than 1 capsule a day?
We recommend sticking to the suggested dosage of 1 capsule per day. Taking more than the recommended dose may not increase effectiveness and could lead to undesirable side effects.
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What are my options if I no longer want the order that has been dispatched?
If you no longer wish to keep your order, you have the following options:Request a partial refund or gift the itemYou may contact our customer support team to arrange a partial refund if you decide...
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Should I consult my doctor before using VitaGLP?
Yes, it is highly recommended to speak with your doctor before starting to use VitaGLP, especially if you have specific health concerns. Consulting your doctor ensures the product will be safe and ...
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What should I do if I want to return the product anyway?
If you still prefer to return the product, contact our customer support team, and we will provide the return instructions and address. Please note that return shipping costs are the customer’s resp...
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Can I cancel my order if it has already been dispatched?
Unfortunately, once an order has been dispatched, it cannot be canceled as it is already on its way to you. However, you can choose to return the product after receiving it. Please contact our cust...